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Terms & Conditions

These terms and conditions should be read carefully by you before placing an order for goods from Healthmatters. By ordering any of our products, you signify your agreement to be bound by these terms and conditions.
Our registered address is:
Healthmatters
47 Lordship Lane
East Dulwich
London SE22 8EP
Tel 020 8299 6040

Health Disclaimer

The information displayed on Healthmatters' website is not intended to treat, diagnose, cure or replace medical advice. If you are currently taking mainstream prescription medication and intend to take herbal or nutritional supplements, whether licensed or unlicensed, then you must first check with your G.P. or healthcare practitioner that the combination of your mainstream prescription medication and supplements are not contra-indicated. If you are not taking any mainstream prescription medication please seek the advice of your G.P. or healthcare practitioner if you are unsure about taking herbal or nutritional supplements. If you wish to treat a particular skin condition then please seek advice of your G.P. or healthcare practitioner if you are unsure whether to use natural skincare products.

Description of Products
The description and details of products on Healthmatters' website are unique in content and some details are also supplied to us by the manufacturers of products. Our suppliers change packaging and sizes of products from time to time and we will send out the latest version of the product that we have in stock. We may correct any error appearing on the website or withdraw any product from sale without incurring any liability. Price and availability is also subject to change without notice.

The price will include VAT (in sterling), where a product is subject to VAT. If there is an error on the price of a product , your order will be cancelled and we will arrange a refund. We are under no obligation to supply products at an incorrect stated price being in error.
 

Delivery

We provide a first class service to all our customers. Our primary goal is customer satisfaction and we will send your goods to you as quickly and as efficiently as possible. We only deliver to the U.K. Orders over £50 will be delivered free and orders under £50 will have a £4.95 postage and packaging charge. Orders are sent by Royal Mail First Class Service or by Courier Service. We use recycled packaging where we can. 

Orders should arrive between 1 & 4 working days to the card-holder’s address. If a product is out of stock, we will contact you to let you know how long it will take for us to deliver your goods . Your order may be sent as a split order. Sometimes delays in fulfilling orders may occur which are out of our control, such as adverse weather conditions or if a particular product needs to be ordered from one of our suppliers. We will keep you informed of progress if these situations arise.

Deliveries will be made between 8am and 5.30pm, Mondays-Saturdays by First Class Post or Courier Service and may require a signature. If no-one is in to receive your goods or if they do not fit through your letter-box then the parcel will be taken to your local sorting office for you to collect if it is delivered by Royal Mail. The postman should leave a note through your letterbox informing you of the location of your local sorting office. If your order is sent by courier and nobody is in to receive the goods or they do not fit through your letter-box then the courier will leave a note with their phone number in order to arrange another delivery time. Please inform us if you have any specific delivery instructions, such as leaving the parcel with a neighbour. 

Returns
We do hope you enjoy using our products but if you need to return a product purchased online from Healthmatters then please follow the returns procedure as follows.
To return an order or a product which is faulty or due to an error on our part, please inform us within 7 days of receipt through our contact form to explain the problem and for a Returns Authorisation Number. Please include your Order Reference Number in your email.
We recommend you use Royal Mail Recorded Delivery to ensure the products reach us and products must be sent to us in the condition they arrived to you. Replacements can only be sent or refunds given, when the products have been received by us. We will refund full postage for returning faulty products or for products sent in error by us.

Returns should be sent to the following address along with the Returns Authorisation Number and a copy of your delivery note:
Healthmatters
47 Lordship Lane
East Dulwich
London
SE22 8EP

Amendments
Healthmatters reserves the right to change any of the Terms and Conditions of this website at any time without notice.

Links
Healthmatters' website may contain links to other sites. Such links do not imply any endorsement of other sites, and Healthmatters bear no responsibility for their content

Copyright
The copyright to the contents of this website belongs to Healthmatters and may not be used by other parties without Healthmatters' consent.

Security
At Healthmatters we are committed to protecting your privacy & security. When you browse our site we do not collect any personal information about you. The only way we collect any personal information is when you knowingly supply the information to us. This would include placing an order via our website, sending us an e-mail or registering for our regular newsletter updates.
When you enter the payment process on Healthmatter’s website, your payment is taken through a secure server at Paypal with high level encryption technology. This means that sensitive information cannot be intercepted and seen by anyone except our Payment Service Provider Paypal. Our Payment Service Provider Paypal is Level 1 PCI-DSS Compliant which means it offers the highest level of security. We at Healthmatters never see your card details, we are informed when your payment has been authorised by your bank. Refunds are made by us through our Payment Service Provider Paypal.
 
Our policy is not to sell to persons under the age of 18.

Use of personal information
We will not pass on any of your personal details to other parties or companies.
All email marketing communications come with an unsubscribe link so that at any time you may opt out of these. However, please note that you will still receive order confirmation and despatch emails.
Healthmatters will provide a summary of any personal information held upon request. This information will only be sent to the e-mail address on file for the customer name associated with it. To obtain such a summary, please send an e-mail through our contact form. Your request will be dealt with as soon as possible.

Cookies
Healthmatters' web site uses 'Cookies', which are alphanumeric files that are transferred to your computer's hard drive through your Web browser. This allows information to be collected about the way you browse so that you can be identified when you return to our website or when switching between pages. This provides our customers with a more personalised shopping experience. You can refuse cookies by turning them off in your browser but this would affect your shopping experience.

Cancellation & Distance Selling Regulations
In accordance with the Distance Selling Regulations you have the right to cancel your order within 7 days. This 7 day period commences the day after the goods have been received by you. If you wish to cancel your order under these regulations this must be received in writing either by email or letter. To return the order please inform us within 7 days of receipt at info@dulwichhealthmatters.com for a Returns Authorisation Number. Please include your Order Reference Number in your email. We cannot accept cancellations by telephone. Under these regulations Healthmatters must receive all goods within 7 days. The postage for goods returned are at your expense. Goods must be unopened, unused, in re-sellable condition and in original manufacturers packaging. You can no longer cancel your order once you have opened the product containers or used the products. However your statutory rights concerning the quality of those products will be unaffected.

Cancellation by Healthmatters
We reserve the right to cancel the order if:
We have insufficient stock to deliver the goods you have ordered.
One or more of the goods ordered is listed at an incorrect price due to human error or an error in the information received by us from our suppliers.
If your payment does not pass our anti-fraud tests.
If we do cancel your order and have already taken payment, we will notify you by email and will re-credit any sum deducted by us from your credit or debit card as soon as possible.

Legal Notice
This website and these terms and conditions are governed by the laws of England and Wales. Any disputes arising from this website shall be resolved by the English Courts. 

Healthmatters Health Store Limited 8467705