Returns Policy

Returns
We do hope you enjoy using our products but if you need to return a product purchased online from Healthmatters then please follow the returns procedure as follows.
To return an order or a product which is faulty or due to an error on our part, please inform us within 7 days of receipt through our contact form to explain the problem and for a Returns Authorisation Number. Please include your Order Reference Number in your email.
We recommend you use Royal Mail Recorded Delivery to ensure the products reach us and products must be sent to us in the condition they arrived to you. Replacements can only be sent or refunds given, when the products have been received by us. We will refund full postage for returning faulty products or for products sent in error by us.

Returns should be sent to the following address along with the Returns Authorisation Number and a copy of your delivery note:
Healthmatters Health Store
47 Lordship Lane
East Dulwich
London
SE22 8EP